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Warranty Policy

Warranty Policy

Policies for Accepting Items for RMA:
1/ This product furnishes the right from the purchase date being repaired at free cost within 12 months.
2/ All the accessories are excluded from free warranty terms.
3/ From the product quality itself (without physical damage caused by user), customers can enjoy free repair service from the authorized maintenance department base on the Warranty Card and Commercial Invoice.
4/ Returned goods that are out-of-warranty / physically damage / without the original stickers / not sold by Kinwei will not be accepted.

Policies for Shipping Defective items for RMA:
1/ To return products, please contact with sales by email attached details of your defective products and receive a Return Merchandise Authorization (RMA) Number. You need obtain a RMA Number and write it on invoice in order to return the product to our HK office.
2/ Customer will send the defective products back to us with shipping charge prepaid.
3/ RMA Number to be written clearly on the outside of your box and Kinwei is not responsible for products lost during shipping.
4/ Kinwei should return RMA to customer with shipping charge prepaid.

Policies for RMA Replacement
1/ Kinwei will process the replacements for RMA within 15 days from the dates of receiving.
2/ The product would be either repaired, replaced, upgraded after strict test by our QC department.

For and on behalf of
KinWei Technology (HK) Ltd.

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